We have rolled out a brand-new anonymous user feedback entry. Fully anonymous with no real-name required, you can speak your mind freely. All partner store owners can voice opinions without reservation. Any questions, suggestions or ideas can be submitted anytime and sent directly to the headquarters!
📝 What can be submitted via the anonymous feedback channel?
✅ Suggestions on product quality and oil usage experience
✅ Opinions on promotional materials and campaign optimization
✅ Issues related to after-sales communication and service procedures
✅ Suggestions on logistics delivery and ordering system operation
✅ Valuable ideas for store support and policy innovation
✅ Any innovative proposals conducive to brand development and store operation
Submissions are completely anonymous. No worries or restraint are needed. You can freely share your real feelings, practical difficulties and valuable suggestions.
🤝 Listen Attentively, Treat Every Feedback Earnestly
Every feedback will be collected by dedicated staff, reviewed one by one and carefully discussed by the headquarters. Reasonable suggestions will be fully adopted, existing problems will be optimized immediately, and service deficiencies will be improved timely to continuously polish our products and after-sales system.
We always adhere to the principle: Store demands as the core, partner experience as the standard.
We respond to every appeal, adopt every reasonable suggestion, and solve every existing problem.
📱 Simple Operation, One-Click Submission
Simply log in to the OPALLUB WeChat Mini Program Ordering System, enter the Personal Center / Service Zone, find the user feedback entrance, select the category, fill in your content, and submit anonymously with one click.
This minor function upgrade marks a solid step in our dedication to quality service. With an open mind for suggestions and continuous improvement, we strive to deliver more considerate, comprehensive and reliable full-process services to over 300 partner stores across Xinjiang.
Going forward, OPALLUB will stay true to our original aspiration, listen to our partners’ voices, optimize products and services, upgrade after-sales experience, and march forward hand in hand with all partner stores for win-win cooperation!
